Service Delivery Policy

Our deliverables are software, source code, data pipelines, documentation, designs, reports and advice, along with the professional time that produces them. All of it is delivered digitally.

• Source code and technical artefacts — into a repository you control, or one we hand over at the end of the engagement.
• Running systems — deployed to infrastructure you own, or to infrastructure we manage on your behalf where that is the agreed arrangement.
• Documents, designs and reports — by email, or to a shared workspace agreed with you.
• Consulting and advisory work — through scheduled sessions held remotely, and written output delivered as above.

Access credentials and handover material go to the people you nominate in writing.

Delivery dates are set in the proposal or statement of work for each engagement, because they depend entirely on its scope. As a general guide:

• Consulting sessions and advisory work begin within 5 business days of an engagement being confirmed, unless we have agreed a later start.
• Project deliverables follow the milestone schedule in the statement of work.
• Access to a deliverable is provided within 2 business days of the milestone being accepted and the corresponding payment clearing.

Where a date depends on access, data, approvals or input from your side, it moves if those arrive late. We tell you when that happens rather than letting a date pass quietly.

We work with clients in India and internationally, and place no geographic restriction on delivery. Because everything is delivered electronically, there is no difference in delivery time between a client in India and a client abroad. Sessions are scheduled to a mutually workable time zone.

Invoices to clients outside India are raised in the agreed currency and settled by international card payment or bank transfer. Payments from abroad may take longer to clear than domestic ones, and any milestone contingent on cleared payment moves accordingly.

If a deliverable or access has not reached you when expected, write to info@vertasya.com or call +91 97000 11328. We respond within 2 business days with either the deliverable or a date for it.

Cancellations and refunds are covered by our Refund & Cancellation Policy.